The future's bright...but you'll have to wait for it

Perhaps it'd be a good idea to employ more than one person to operate the call centre...

I'm currently on my third call to...a certain UK telephone and internet company, and have yet to get through to anyone. I reckon I've been on hold, all up, for getting on for an hour now. Not impressed. I've tried at several different times of the day now, and it doesn't seem to make a difference - useless. How hard is it to answer the damn 'phone? Pick up the phone, the right way up, speak, answer my questions, fix my broadband. You're a PHONE COMPANY for Pete's sake. How is it possible a 'customer service' line if the customer never gets served?

My problem is that I've just bought myself a mobile broadband package, and the thing doesn't work - the computer isn't recognising the dongle, and therefore I can't get online. But usefully, when you phone the customer service line, you get a message telling you to go online to satisfy any problems more quickly. I CAN'T GET ONLINE...THAT'S WHY I'M ON THE DAMN PHONE! Damn it, sort it out!

I'm not impressed, as may have become obvious, and the woman interrupting the terrible, repetitive hold music every 20 seconds to tell me that they're "receiving a very high number of calls" isn't helping matters to be honest. Actually, having heard her about 400 times now, I would quite like to punch her in the face. Which is a pity. She might be very nice, and not deserving of punches. But it might have to be done.